We are fed up with Maytag

We purchased a new Maytag dishwasher a number of years ago and went through hell trying to get the leaking unit either repaired or replaced. First I was told it was installed incorrectly. After it was reinstalled exactly how the @#$^&$ repairman said it was supposed to be – guess what - no difference with the leak problem! Several more unproductive visits ensued and the @#$^&$ repairman came to the conclusion that the problem was the result of the Burkes' using too much soap with each wash cycle. The @#$^&$ repairman was asked to explain, in plain English, why the unit still continued to leak after a test run of a dozen back to back full wash cycles without any soap. Needless to say, he couldn’t. After a month or two of leaking, testing and continued frustration, they exchanged the unit and the problem was resolved.

A few uneventful years passed and we recently learned of a recall on this same unit. If not fixed, the washer could catch on fire and cause serious damage. I registered the unit online for the repair and was given a repair date of February 12, a contact for the Repair Company and a corresponding service tag number. I stayed home on the 12th anxiously awaiting the visit from our friendly Maytag repairman, keeping my fingers crossed that it would not be the same @#$^&$ repairman that was forced upon us a few years earlier.

Guess what! It was a no show. I contacted the local repair company and they didn’t know anything about the service call, other than they had similar irate people phoning in that were in the same predicament as myself. Contacting the 1-800 service number didn’t resolve the problem either. The service Center claimed that their online registration system was not working properly. The good news is that I am back on the repair list, they have promised to sent me a repair kit (that must arrive before repairs can be undertaken) and they have rebooked the repairs for March 2nd. It will be interesting to see what happens on that date.

The only good thing about this soap opera is that we have two Maytag appliances in our residence - the first and the last!

February 16 Update - We now have a repaired Dishwasher!!!!

I received an unexpected package yesterday - a Maytag repair kit. It wasn't scheduled to arrive before February 22. I immediately contacted the local repair company to see if we could get the upgrade done before March 2. Unfortunately the company was fully booked; however, if a slot came free we would be contacted. Guess what -- we received a call last evening inquiring if it would be ok to have the washer fixed after lunch today (Is the Pope a Catholic?).

Apparently, Maytag are continuing to screw up and people are not receiving their kit prior to the date that has been booked for the repair. The repairman indicated that a new procedure seems to have been implemented over the last few days. First, the kit must be received and then the owner contacts Maytag to book the appointment. On February 4 & 12 Maytag booked both of my appointments.

As the repairman stated, the recent confusion and resulting screw-ups have turned out to my advantage. It's not clear if my very scathing email had any influence, if the initial registration triggered the kit to be sent out or I was just plain lucky. All I know is that I am much more content now.